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All the participants in the Financial Services Summit joined one of the following seven breakout sessions for two hours of the Summit, contributing their expertise to a consideration of the issues. Each session had an official scribe who took notes about the content of each session presentation (see links to notes below). Session participants recorded their ideas on idea charts. (see link to idea charts below). These ideas will provide the framework for a cluster action plan.
ATTRACTING TALENT
DEVELOPING TALENT RETAINING TALENT ATTRACTING TALENT1. A Qualified Talent Pool: Finding & Supplying Entry-Level EmployeesThe financial services industry faces a chronic shortage of qualified candidates to fill a critical need for occupations within teller, customer service associate, and financial sale/service associate positions. This session will explore the need for a clear skill model to facilitate job matches and will address the issue of how to market and recruit prospective job candidates to fill entry-level occupations. Other issues such as how to increase the skill base of the labor pool to include stronger customer service skills and other position qualifications will also be addressed.
Session 1 Transcript (.pdf)
Facilitator: Session Presenters: Session Presentation: Planning for Recruiting Needs
Barry G. Maciak (Bio)
William Freed, President & CEO (Bio)
2. Finding Seasoned Talent: Attraction & Diversity of Mid-level ManagementWhy are relatively few women and minorities applying for mid-level management positions in the financial services industry and what can be done to attract a more inclusive workforce? With a burgeoning demand for skilled workers clearly the finance industry needs to develop effective, proactive outreach strategies or approaches to attract, retain, and promote greater numbers of women and minorities and others who for one reason or another have not been full partners in the financial services workforce. This session will spotlight the internal and external obstacles to full inclusion and discuss various ways to promote it.
Session 2 Transcript (.pdf)
Facilitator:
Session Presenter: Session Presentation: Attraction and Development of Middle Level Management
Dr. Richard F. Green (Bio) 3. The Right Choice: Image of the Industry & Its Effect on Career Choice in FinanceWith financial services corporation logos lighting up the Pittsburgh skyline, adorning corporate towers and sporting arenas, many might agree that the financial services industry has gone above and beyond other industries in self promotion. While customers might identify with a corporate brand in lights, this session will argue that branding goes far beyond neon in that it must imbed itself within the entire work experience for every employee. The need to find a way to promote the knowledge of the career opportunities in the financial services industry and the need to increase image awareness in the labor market will be also be addressed while developing solutions on ways to make financial services the career of choice in our region.
Session 3 Transcript (.pdf)
Facilitator: Session Presenter: Session Presentation: Employment Branding Presentation
Chris W. Brussalis (Bio) DEVELOPING TALENT4. The Bottom Line: Investing in Student and Youth DevelopmentHow is it possible to ensure that emerging students and educators stay abreast of the skills and competencies that provide both the individual and the region with robust labor market opportunities? The promotion of career opportunities and hands financial services skills will address the need to expose students to the growing opportunities with the industry and prepare a labor force that will meet the needs of the financial services industry. This session will uncover readily available tools for employers to become engaged in the education system, explain the value of investing in youth programs, and ultimately develop a youth friendly system for finding career opportunities in finance.
Session 4 Transcript (.pdf)
Facilitator: Session Presenters:
Jordana Freeman (Bio)
Mary Loftus (Bio) 5. More Than Just Money: Developing Applicable Skill Sets in EducationWhat are the key elements that must be addresses for the region to obtain employer desired skill standards? To establish our region as a leader in financial services it is essential to provide emerging workers with the tools necessary to success. What are these skills, do schools have the same vision as employers, and what should the region do about ensuring alignment with demand needs? This session will explore the regional interest in creating a financial services academy and will explain the growing need for more students to be exposed to skills needed to success in the industry.
Session 5 Transcript (.pdf)
Facilitator: Session Presenter:
Steve Markbreiter (Bio) RETAINING TALENTTop6. What People Really Think About Your Jobs: Managing Employee ExpectationsWith increasing competition from industries with the region and opportunities outside our area, finding talent and retaining that talent is becoming a virtual battle and employees are becoming more and more selective about the career opportunities they choose. What factors are affecting your potential employees decisions? This session will explore these key drivers that could make or break your offer and will uncover hoe retention drivers have changed and what motivates part-time and full-time employees. Becoming the industry of choice will require financial services employers to relate to the needs of a diverse labor market. Join us, in uncovering employee expectations and assist in developing a industry mechanism to identify employee satisfaction.
Session 6 Transcript (.pdf)
Facilitator: Session Presenter:
Leslie Bonner (Bio) 7. Motivation 101: Promotion of Opportunities and Career PathsJoin us in creating the management culture of the future. Retention studies across a broad list industries point to the fact that management and leadership are key drivers in a person's decision to stay at or leave a company. Explore the growing complexity of motivational issues that have appeared with the financial services industry from promotion of career opportunity to employee satisfaction and pride. Learn from financial services executives who will be able to provide valuable insight from their lessons learned.
Session 7 Transcript (.pdf)
Facilitator:
Session Presenter:
Aaron A. Walton (Bio) |
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